:root{font:15px/1.5 system-ui,-apple-system,sans-serif;color:#243249;background:#f3f6fa}*{box-sizing:border-box}body{margin:0}h1{font-size:23px;margin:0}h2{font-size:20px;margin:0 0 16px}h3{font-size:16px;margin:0 0 12px}p{margin:9px 0}header{background:white;border-bottom:1px solid #dce3ed;padding:20px 28px;display:flex;justify-content:space-between;gap:16px;align-items:center}small,.muted{color:#65748a}button,input,select,textarea{font:inherit}button{background:white;border:1px solid #cbd6e6;border-radius:8px;padding:8px 12px;cursor:pointer;color:inherit}button:hover{background:#edf3ff}button.primary,button.active{background:#185dc2;color:white;border-color:#185dc2}button:disabled{opacity:.5;cursor:default}input,select,textarea{border:1px solid #c8d3e3;background:white;border-radius:7px;padding:9px;max-width:100%}input:not([type=checkbox]),textarea{width:100%}textarea{min-height:92px;resize:vertical}label{display:block;margin:8px 0}label small{display:block}.notice{background:#fff2ce;padding:11px 28px;font-size:13px}nav{display:flex;gap:7px;padding:16px 28px;flex-wrap:wrap}main{padding:0 28px 30px}.panel{background:white;border:1px solid #dae3ee;border-radius:12px;padding:19px}.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.spread{justify-content:space-between}.inbox{display:grid;grid-template-columns:310px minmax(0,1fr);gap:15px;margin-top:16px}.list{max-height:75vh;overflow:auto;padding:0}.ticket{border:0;border-bottom:1px solid #e3e9f2;border-radius:0;width:100%;text-align:left;padding:16px}.ticket.selected{background:#eaf2ff;box-shadow:inset 3px 0 #185dc2}.ticket strong,.ticket small{display:block}.tag{display:inline-block;background:#edf2f8;border-radius:5px;padding:3px 7px;font-size:12px}.danger{background:#ffe7e4;color:#a52822}.ok{background:#e5f5ec;color:#206b47}.messages{background:#f5f7fa;padding:14px;border-radius:10px;max-height:420px;overflow:auto;margin:15px 0}.bubble{background:white;border:1px solid #dee5ed;border-radius:9px;padding:10px 13px;margin:8px 0;max-width:88%;white-space:pre-wrap;overflow-wrap:anywhere}.bubble small{display:block;margin-top:6px;font-size:11px}.bubble.out{background:#e8f1ff;margin-left:auto}.bubble.technical{background:#edf0f4;color:#68788d;font-size:12px}.bubble.rating{background:#e7f6ed}.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.stack>*+*{margin-top:15px}.divider{border-top:1px solid #e0e7f0;margin:18px 0}.login{max-width:430px;margin:40px auto}.metrics{display:flex;gap:12px;flex-wrap:wrap;margin:18px 0}.metric{background:white;border:1px solid #dce4ed;border-radius:8px;padding:13px 18px;min-width:130px}.metric b{display:block;font-size:25px}.scroll{overflow:auto}table{border-collapse:collapse;width:100%;font-size:13px}th,td{padding:10px;text-align:left;border-bottom:1px solid #e1e7ef;vertical-align:top}pre{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;background:#f3f6fa;padding:12px;border-radius:8px}.hidden{display:none}#notice{position:fixed;right:20px;bottom:20px;background:#213955;color:white;border-radius:9px;padding:13px 18px;max-width:520px;display:none;z-index:10}details{margin:12px 0}summary{cursor:pointer}.empty{color:#6d7a8e;padding:30px}.templates{margin-top:10px}.templates button{margin:3px}.outbox{font-size:13px}.outbox p{padding:8px;background:#fff6e1;border-radius:6px}@media(max-width:850px){header{padding:16px;align-items:flex-start;flex-direction:column}nav{padding:12px}main{padding:0 12px 24px}.notice{padding:10px 16px}.inbox,.grid{grid-template-columns:1fr}.list{max-height:280px}.bubble{max-width:96%}}

:root{--new:#087c3e;--important:#b42318}
button:focus-visible,a:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #73a8f5;outline-offset:2px}
.workspace-open{height:100dvh;overflow:hidden;display:flex;flex-direction:column}
.workspace-open>header{padding:10px 20px;flex:none}.workspace-open>header h1{font-size:20px}
.workspace-open>.notice{padding:6px 20px;background:#edf3fa;color:#4c607a;flex:none}
.workspace-open>nav{padding:8px 20px;flex:none;gap:5px}.workspace-open>nav button{padding:6px 9px;font-size:13px}
main.workspace{flex:1;min-height:0;display:flex;flex-direction:column;padding:0 20px 12px}
.inbox-toolbar{display:flex;flex-wrap:wrap;justify-content:space-between;gap:8px;align-items:center;flex:none}
.view-tabs,.queue-tools{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.view-tabs button{font-weight:600}
.queue-tools select{max-width:225px}.workspace .inbox{flex:1;min-height:0;margin-top:10px;grid-template-columns:290px minmax(0,1fr);gap:12px}
.workspace .list{max-height:none;min-height:0;display:flex;flex-direction:column;overflow:hidden}
.ticket-items{flex:1;min-height:0;overflow:auto;overscroll-behavior:contain}.list-pagination{display:flex;align-items:center;justify-content:space-between;gap:5px;padding:8px;border-top:1px solid #dce4ed;flex:none}.list-pagination button{padding:5px 8px;font-size:12px}
.ticket{padding:12px 14px;border-left:4px solid transparent}.ticket small{font-size:11px;margin-top:4px}.ticket-state{display:block;font-size:13px;color:#52657d;margin-top:5px}
.ticket.has-new{border-left-color:var(--new)}.ticket.has-important{border-left-color:var(--important);background:#fff7f6}
.ticket.selected{box-shadow:inset 0 0 0 2px #185dc2;background:#edf4ff}
.new-badges{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px}.tag.new-input{background:var(--new);color:white;font-weight:700}.tag.important-input{background:var(--important);color:white;font-weight:700}
.workspace .conversation{padding:0;min-height:0;overflow:hidden;display:grid;grid-template-columns:minmax(0,1fr) 270px;grid-template-rows:minmax(0,1fr) auto}
#ticket-before{grid-column:1;grid-row:1;min-height:0;overflow:hidden;display:flex;flex-direction:column;padding:14px 16px 0}
.conversation-heading h2{font-size:18px;margin:0}.conversation-heading small{font-size:11px}.conversation-heading+p{font-size:13px;margin:5px 0}
#ticket-before>.row{gap:5px;flex:none}#ticket-before>.row button{padding:5px 8px;font-size:12px}#ticket-before>p.muted{font-size:12px;margin:5px 0;flex:none}
#ticket-before .messages{flex:1;min-height:0;max-height:none;margin:8px 0 0;border-radius:8px 8px 0 0;overscroll-behavior:contain;padding:10px}
.bubble{font-size:14px}.bubble.is-unread{border-left:4px solid var(--new);background:#effbf3}.message-new-label{display:block;color:var(--new);font-size:12px;margin-bottom:5px}
.workspace #reply{grid-column:1;grid-row:2;padding:10px 16px 12px;background:white;border-top:1px solid #dce4ed;margin:0;min-width:0}
.workspace #reply>label{font-size:12px;font-weight:600;margin:0 0 5px}.workspace #reply textarea{min-height:62px;max-height:140px;height:70px;font-size:14px;resize:vertical}.workspace #reply .row{justify-content:flex-end;gap:6px}.workspace #reply button{padding:6px 10px;font-size:12px}.workspace #reply button.primary{padding:8px 14px;font-size:14px;font-weight:600}
.workspace #reply>button[data-draft-reload]{float:left;margin-top:4px;font-size:11px}.workspace #reply>small{display:block;clear:both;font-size:10px;line-height:1.4;margin-top:5px;color:#667a91}.workspace #suggestions .templates{margin:0}.workspace .templates button{font-size:11px;padding:4px 7px}
#ticket-after{grid-column:2;grid-row:1 / span 2;min-height:0;overflow:auto;padding:14px;background:#f8fafc;border-left:1px solid #e0e7ef;overscroll-behavior:contain;font-size:12px}
#ticket-after .panel{padding:0;border:0;background:transparent;border-radius:0}#ticket-after h3{font-size:13px;margin-bottom:8px}#ticket-after small{font-size:10px}#ticket-after input,#ticket-after select{font-size:12px}#ticket-after .crm-links{padding-bottom:12px;border-bottom:1px solid #dce4ed;margin-bottom:12px}#ticket-after summary{font-weight:650;padding:9px 0}#ticket-after details{border-bottom:1px solid #dce4ed;margin:0 0 8px}#ticket-after .outbox{font-size:11px}
@media(min-width:851px) and (max-width:1150px){.workspace .inbox{grid-template-columns:245px minmax(0,1fr)}.workspace .conversation{grid-template-columns:minmax(0,1fr) 220px}.queue-tools select{max-width:180px}.view-tabs button{font-size:12px;padding:6px 8px}}
@media(max-width:850px){.workspace-open{height:auto;min-height:100dvh;overflow:auto;display:block}main.workspace{display:block;padding:0 10px 12px}.workspace .inbox{display:grid;grid-template-columns:1fr}.workspace .list{height:220px}.workspace .conversation{display:flex;flex-direction:column;overflow:visible}#ticket-before{padding:12px}#ticket-before .messages{min-height:180px;max-height:50dvh;flex:auto}.workspace #reply{position:sticky;bottom:0;z-index:2;padding:10px;background:#fff;box-shadow:0 -3px 12px #24324912}#ticket-after{max-height:400px;border-left:0;border-top:1px solid #dce4ed;padding:12px}.workspace-open>nav{padding:8px 10px}.workspace-open>header{padding:10px}.workspace-open>.notice{padding:6px 10px}.queue-tools{width:100%;justify-content:space-between}.queue-tools select{max-width:75%}}

.workspace #reply{padding-top:8px;padding-bottom:8px}.workspace #reply textarea{height:56px;min-height:56px;font-weight:400}.workspace #reply>label{margin-bottom:3px}.workspace #reply .row{justify-content:space-between}.workspace #reply .row button:not(.primary){font-size:11px}.conversation-owner{justify-content:space-between;font-size:12px;margin:5px 0 8px}.conversation-owner span{min-width:0}#ticket-before .conversation-owner{flex:none}#ticket-before .conversation-heading{flex:none}#ticket-before .conversation-owner button{margin-left:auto}

/* Waiting and work are separate lists; unread state changes only on explicit acknowledgement. */
.view-tabs button {display:inline-flex;align-items:center;justify-content:center;gap:5px;flex-wrap:wrap}
.view-tabs .tag {margin:0;white-space:nowrap}
.view-tabs .view-total {background:#e8edf4;color:#43536d}
.conversation-unread {display:flex;flex:none;align-items:center;gap:6px;flex-wrap:wrap;padding:6px 8px;border:1px solid #80c99a;background:#f0fcf3;border-radius:10px}
.conversation-unread small {font-size:11px;color:#45634e}
.conversation-unread .tag {margin:0}

.conversation-unread button {font-size:12px;padding:4px 8px}